I'm writing this letter to thank you for all the hard work you are putting into my case.  Our ability to communicate has been impressive, and that openness is hard to find in this day and age.  You treat me as a person, not just a number, and I appreciate that.  This injury has made my life a struggle, not just physically and emotionally, but also financially, and it's all due to the incompetence of my employer.  I don't have any family to fall back on and need the capability to get back to work, hopefully at 100%, and recover all my losses, so I'm glad you're in my corner.  This will be a long journey, but it's necessary for my recovery.  -L.O.